Policies & Guidelines

1. Information We Collect

When you use Crayonicle, we collect only what is necessary to provide our service:

• Artwork images — Photos of children's artwork that you upload for transformation. We never ask for or accept photos of children.
• Payment information — Processed securely by Stripe. We do not store credit card numbers, CVVs, or full card details on our servers.
• Order metadata — File identifiers, product type selected, and session identifiers needed to fulfill your order.
• Analytics — Anonymous, aggregated usage data (page views, feature usage) via Vercel Analytics. No personally identifiable information is tracked.

2. How We Use Your Data

• To transform your uploaded artwork using our custom online service.
• To securely process payments and fulfill print or digital download orders using Stripe and Prodigi.
• To provide customer support related to your orders.
• To improve our service through aggregated, anonymous analytics.

3. Data Storage & Retention

Uploaded artwork and generated images are stored in Amazon AWS with encryption. Artwork files are retained for 30 days after the last access to allow re-downloads, then automatically deleted. Payment records are solely retained by Stripe.

4. Children's Privacy (COPPA)

Crayonicle is designed for use by parents and guardians. We do not knowingly collect personal information from children under 13. Our service only processes photos of artwork — never photos of children. If you believe a child has provided us with personal information, please contact us immediately at info@crayonicle.com.

5. Third-Party Services

We use the following third-party services:

• Stripe — Payment processing (Stripe Privacy Policy)
• Amazon Web Services — Image storage and processing
• Vercel — Hosting and anonymous analytics

6. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by updating the effective date at the top of this section. Continued use of the service after changes constitutes acceptance.

1. Acceptance of Terms

By accessing or using Crayonicle ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

2. Description of Service

Crayonicle provides a fully online service that transforms photographs of children's artwork into stylized digital illustrations. We offer digital downloads, poster prints, and canvas prints of the transformed artwork.

3. User Responsibilities

• You must be at least 18 years old or the age of majority in your jurisdiction to use this service.
• You must only upload artwork created by your child or artwork you have the right to submit.
• You must not upload photographs of children or any other person.
• You must not upload content that is offensive, illegal, or infringes on third-party rights.
• You are responsible for maintaining the confidentiality of any URLs or links associated with your orders.

4. Intellectual Property

You retain full ownership of the original artwork you upload. The custom transformation is licensed to you for personal, non-commercial use upon purchase. You may print, display, and share the transformed artwork freely for personal purposes. Commercial use (resale, merchandise, advertising) requires separate written permission from Crayonicle.

5. Payments & Refunds

• All prices are listed in US Dollars and include applicable shipping for print products.
• Payments are processed securely via Stripe.
• Digital downloads: Due to the instant-delivery nature, digital downloads are non-refundable once the file has been accessed.
• Print products: If your print arrives damaged or defective, contact us within 7 days of delivery for a replacement or refund. Proof is required. We do not accept returns for buyer's remorse on print orders.

6. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind, express or implied. We do not guarantee that our transformation will meet your specific expectations. The free watermarked preview is provided so you can evaluate the result before purchasing.

7. Limitation of Liability

To the maximum extent permitted by law, Crayonicle shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the specific order in question.

8. Termination

We reserve the right to suspend or terminate access to the Service at any time for violation of these terms or for any reason at our discretion. Upon termination, your right to use the Service ceases immediately.

9. Governing Law

These terms are governed by the laws of the United States, without regard to conflict of law principles.

What to Upload

• Children's drawings and paintings — Crayon, marker, colored pencil, finger paint, watercolor, or any medium your child uses.
• Clear, well-lit photos — Lay the artwork flat, use even lighting, and avoid shadows or glare for the best transformation.
• Single artwork per photo — Crop the photo to show one piece of artwork. Multiple drawings in one photo may produce unexpected results.

What NOT to Upload

• No photos of children or people. Our service is for artwork only. Photos containing people will be rejected.
• No copyrighted material — Do not upload traced or copied images from books, TV shows, or other artists' work.
• No offensive content — Artwork depicting violence, hate speech, or inappropriate content is not permitted.
• No photographs or digital art — The service is optimized for hand-drawn children's artwork. Photos of landscapes, objects, or digital illustrations will not produce good results.

Photo Tips for Best Results

• Use natural daylight — Near a window works great. Avoid direct sunlight which creates harsh shadows.
• Shoot from directly above — Hold your phone parallel to the artwork to avoid perspective distortion.
• Fill the frame — Get close enough that the artwork fills most of the photo, but keep all edges visible.
• Use a plain background — Place the artwork on a white or neutral surface so edges are clearly defined.
• Check the file size — Photos must be JPEG or PNG format, under 5 MB. Most smartphone photos meet this requirement.

Choosing a Style

• Watercolor — Best for: drawings with lots of color, nature scenes, animals, and family portraits. Produces soft, dreamy illustrations.
• Comic Book — Best for: action scenes, superheroes, vehicles, and bold drawings with strong outlines. Produces vibrant, dynamic illustrations.
• Dr. Seuss — Best for: imaginative scenes, made-up creatures, and whimsical drawings. Produces fantastical, exaggerated illustrations.

About the Transformation

Crayonicle preserves the original composition, characters, and layout of your child's artwork. It enhances the visual quality by adding the characteristics of the chosen style (textures, shading, color depth, and line refinement) while keeping the creative essence of the original drawing intact. Every child's imagination is unique, and we celebrate that!